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For Australian urgent care centres

The patient's story, ready before the nurse says hello

Patients enter their details and answer a short, structured set of questions on the kiosk or their own phone. Nurses and doctors open a record that is already organised, in the patient's own words. The software collects; it does not assess, prioritise or recommend anything.

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Data purged nightly · Questions versioned per encounter · No assessment, no prioritisation, no recommendations

What the patient sees

A few screens, in their own words

The first question is open, and the screen asks for as much as the patient can give — typed or spoken. Their words go to the nurse unedited; the closest matches appear once they have said enough to narrow it. After that, a short set of questions about that one complaint — never more than eight screens, on the kiosk or the patient's own phone.

  1. A phone screen headed “What brings you in today?”, marked “Screen 1 of at most 8”, with a large empty box asking the patient to say what is happening in their own words, a microphone button inside it, and a line underneath reading “The more you tell us, the better the team can look after you”.
    In their own words, first.
  2. The same screen after the patient has written a sentence, with the closest matching choices listed below it under plain headings such as “Cold, flu and fever” and “Tummy, toilet and waterworks”.
    Then the closest matches, in plain words.
  3. A checklist screen headed “Cough, cold or fever”, marked “Screen 2 of at most 8”, asking “Do any of these describe things right now? Tick any that apply.” above a column of tickable statements.
    Then a short checklist for that one complaint.

Captures of this build running against a demonstration clinic. Nothing has been entered on any of them, and no patient appears on any screen.

How it works

What happens, in order

From the patient's phone to a record the nurse can act on, with nothing left on the server at the end of the day.

  1. 1

    The patient answers on their own phone

    Identity, complaint and a symptom questionnaire. Before they reach the waiting room, or on arrival at the kiosk.

  2. 2

    Their answers are recorded as they give them

    Every question and every answer, in the patient's own words where they typed them. The software does not score, rank or interpret any of it.

  3. 3

    A clinician opens a complete record

    A structured history, ready before the consultation starts. The triage category is the nurse's, and only the nurse's — nothing is pre-selected and nothing is proposed.

  4. 4

    The decision is recorded, then the data goes

    Each record stores the exact version of the questions behind it in a tamper-evident log. Clinical content is purged at the end of the day.

What the nurse opens

Arrival order, and the patient's own sentence

Every row carries what the patient typed, unedited, and how long they have waited. Nobody is ranked by anything the software worked out: patients waiting for triage sit in arrival order, and a patient moves up only once a nurse has given them a category — their decision, shown back to them.

A wide screen headed “Triage queue — triaged patients first, in category order; everyone else by arrival”. Three counters read Waiting 8, Not yet triaged 5, and Over ATS target 1. Below, three cards carrying a category badge — CAT2, CAT3, CAT4 — above five plain ones marked “awaiting triage”, each with a name, the sentence the patient typed, and the minutes waited.
A demonstration clinic. None of these names is a real person, and the waiting times and triage categories were set up for the capture.

Clinical governance

Built for the questions a health service has to answer

Not a form with a database behind it. Clinical governance is the product.

  • Information collection only

    It records what the patient tells it and hands that to your staff. It does not assess, prioritise, or recommend treatment, tests or triage.

  • Australasian Triage Scale

    Waits measured against the category the nurse assigns — not a flat clock, and never a number the software decided.

  • Nothing retained overnight

    Clinical data is purged at the end of each clinic day, and the purge is audited.

  • Every decision auditable

    Each record stores the exact version of the questions behind it in a tamper-evident log.

Open to review

Every question, on one screen

Your clinical lead can read every single thing the software is able to ask a patient — grouped the way a patient meets them — and raise a concern against any one of them. The platform team answers, and changing a question is a code change, versioned per encounter.

A concern blocks nothing. It is a conversation about wording, not a gate on the software.

A screen headed “The questions we ask — every question the software puts to a patient, and the concerns raised about them”, with a count of presentations and of the individual things a patient can be asked, above a two-column list of sections such as “Asked of everyone”, “Cough, cold or fever” and “Sore throat”, each with a number beside it.
The review screen, in a demonstration tenancy.

Privacy

How we protect your privacy

  • Encrypted, and you hold the key

    Your answers are encrypted; the key stays in your QR code, not on our servers.

  • Gone at the end of the day

    Everything is permanently deleted at the end of each clinic day. No accounts, no tracking.

  • Only your care team

    Only the clinical team caring for you can open your record, and every access is logged.

Ready when your patients are

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